在线问答里接住一条公开质疑Answering a Tough Question in a Live Q and A

Dialogue

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1. You🔊

   Ruben, the floor is yours. I would rather hear it from you than read it back from a summary.

   Ruben，话筒给你。我更想听你自己说，而不是照着摘要念回去。

2. Ruben🔊

   Thanks. Here it is. The free plan lets you export three files a week, and export is the whole point of your tool. Your page says it is to prevent abuse. To me, it looks like the free plan is built to push people into paying.

   谢谢。那我就直说。免费档一周只能导出三个文件，而导出是这个工具的全部意义。你页面上说是为了防止滥用。在我看来，免费档就是为了把人推去付费才这么设计的。

3. You🔊

   Point taken. We never explain that limit on the page. It says to prevent abuse, and then it stops, so everything you just said is a fair reading of it. And that wording is mine.

   这一点我接受。我们从来没在页面上解释过这条限制。只写了防止滥用，后面就没了，所以你说的这些是对它一种合理的理解。而且那句话是我写的。

4. Ruben🔊

   So which is it? Is the number a real cost, or a number that makes the upgrade look good?

   那到底是哪一种？这个数字是真实的成本，还是为了让升级看起来划算才定的数字？

5. You🔊

   That export costs me real money every time it runs, so a free limit is by design. It is not a sales trick. But the number itself, three a week, that was a guess. I never checked it against what people actually do.

   每一次导出都真的要花我的钱，所以免费档有限制是有意为之。不是销售套路。但那个数字本身，一周三个，是我拍的。我从来没拿它去对过大家实际是怎么用的。

6. Ruben🔊

   Then the guess is the problem. Someone in the chat hit that wall last week in the middle of a job. He is not the only one typing. If the number is a guess, why is it still on your page tonight?

   那问题就出在这个猜测上。聊天区有人上周在一个活做到一半的时候撞上了这堵墙。在打字的还不止他一个。如果这个数字是拍的，为什么它今晚还挂在你的页面上？

7. You🔊

   Because I never went back to it. That is a true answer, not a good one. Can I narrow it down first? I want the real case — which export, how big the file, what day. One real case is worth more to me tonight than thirty people saying the same thing.

   因为我自己从来没回头改过。这是实话，不是个好答案。能不能先让我把它收窄一下？我要那个真实案例——哪一次导出、文件多大、哪一天。今晚一个真实案例，比三十个人说同一句话对我有用得多。

8. Ruben🔊

   Then here is one. He was cutting a ten-minute video last Wednesday, exported four times, and the fourth one was blocked. He paid the next day. He says he did not mind paying. He minded being stopped at the last step.

   那给你一个。他上周三剪一支十分钟的视频，导了四次，第四次被挡了。他第二天就付了钱。他说他不介意付钱，介意的是被挡在最后一步上。

9. You🔊

   That is exactly the case I needed. One thing I will push back on, though: it is not bait. The limit is on the page before you start. Nobody gets walked to the last step and then surprised. But being stopped in the middle of a job — that one lands on me.

   这个案例正是我需要的。不过有一点我要提个异议：这不是钓鱼。限制在你开始之前就写在页面上了。没有人是被哄到最后一步才发现的。但在一件活做到一半的时候被挡住——这一点算我的。

10. Ruben🔊

    Okay. I can take that. So what happens now? People want a number tonight, and I am one of them.

    好，这个我能接受。那接下来呢？大家今晚会想要一个数字，我也是其中一个。

11. You🔊

    I am not going to promise a number tonight. A number I invent live would be worse than the one on the page. So, two things. The export cost goes on the page tomorrow, in plain words. And you, Ruben — can I take the case offline with him? I do not want to settle his account in front of sixty people.

    我不会今晚就承诺一个数字。我现场编出来的数字会比页面上那个更糟。所以是两件事。第一，明天把导出成本用大白话写在页面上。第二，Ruben——你给的那个案例，我能不能私下跟他谈？我不想在六十个人面前结算他的账户。

12. Ruben🔊

    That is fair. And for what it is worth, I will put your answer back in the thread, so people can see it was answered here and not dodged. Come back next month and tell us the number.

    这样合理。顺便说一句，我会把你的回答贴回那条帖子下面，让大家看到这个问题是在这儿被回答的、不是被躲开的。下个月回来，把那个数字告诉我们。