处理超出退款期的退款要求Holding the Line on a Refund

Dialogue

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1. Olivia🔊

   Thanks for making the time today. I will keep it short. We used the tool for three weeks in the spring, and after that it turned out not to be a good fit for how our studio works. I would like to close the yearly plan and get the ninety-six dollars back.

   谢谢你今天抽时间。我就直说。我们在春天用了三周，后来发现它跟我们工作室的工作方式不太合。我想把年费关掉，把那九十六美元退回来。

2. You🔊

   Thanks for saying it that way. Let me pull up your account. You paid for the year on the twelfth of January, so the plan runs to January. Our policy gives fourteen days for a refund, and I have to be honest with you — this request is about seven months past that line.

   谢谢你讲得这么清楚。我调一下你的账户……你是今年一月十二号付的年费，所以方案到明年一月。我们的政策是十四天内可退——说实话，这个请求已经超出那条线七个月左右了。

3. Olivia🔊

   I read the policy. I printed it out and circled the fourteen days myself, so I know. We used it for three weeks and then we just stopped. I am asking anyway. Can you bend the rule for me, this once?

   政策我看过。我打印出来，自己把那十四天圈上了，我心里有数。我们用了三周，然后就搁下了。我还是想问一句：能不能为我破一次例，就这一次？

4. You🔊

   If I make an exception for a request this late, then the fourteen days on that page stop meaning anything — and that page is part of what you paid for. So the whole year, I cannot do. The four months you have not used, I can: that comes back to you, and I stop the renewal today.

   如果这么晚的请求我都能破例，那页面上这个十四天对谁都不算数了——而那一页也是你当初付钱买的一部分。所以整年，我做不到。你没用掉的那四个月，我可以：那部分退给你，续费我今天就停。

5. Olivia🔊

   Four months. So ninety-six in, thirty-two back. I also wrote about your tool in my newsletter in February, and two hundred people read that. I am not going to write something ugly now. I just want this to be simple.

   四个月。也就是付了九十六，退三十二。我二月还在自己的通讯里写过你的工具，有两百个人看过。我现在不会去写你坏话。我只是想让这件事简单一点。

6. You🔊

   You do not owe me a good word, and I am not going to buy one. The money part stands where it stands: I cannot give back the eight months you had access to, but I can meet you halfway on the part that is left. Thirty-two is the honest number.

   你不欠我一句好话，我也不打算花钱买一句。钱的部分就按它本来的样子来：你已经用了的那八个月我退不了，但剩下的那部分我可以跟你各让一步。三十二是最实在的数字。

7. Olivia🔊

   All right. Then what happens to everything inside it? We have eight months of client notes in there, and a glossary I built by hand. If you send the thirty-two, do we lose all of that on the same day?

   行。那里面那些东西怎么办？我们存了八个月的客户笔记，还有一份我一条条手打出来的术语表。你把三十二退回来，这些当天就都没了吗？

8. You🔊

   No. After the plan closes, the account stays open for thirty more days. You can go in and take everything out — every note as a file, and the glossary just as it is. You only cannot add anything new. And if the export gives you trouble, I will do it on my side and send you the file.

   不会。方案关掉之后，账户还会给你留三十天。你可以进去把所有东西都拿走——每一条笔记都能导出成文件，术语表原样带走。只是不能再往里加新东西。导出要是遇到问题，我在我这边帮你导，然后把文件发你。

9. Olivia🔊

   Thirty days is enough. The glossary is the only thing I really need. So can we sort out the money today? I would rather not send three more emails about it.

   三十天够了。我真正需要的就那份术语表。那钱今天能理清吗？我不太想再为这件事发三封邮件了。

10. You🔊

    Yes. Let me sort out the numbers for you: ninety-six dollars paid, thirty-two back for the four months, and the renewal is already turned off. I will put it in writing today, so you have the dates and the amount in one place.

    可以。我把数字给你理一下：付了九十六，退四个月的三十二，续费已经关掉了。我今天就写成书面发你，这样日期和金额都在同一个地方。

11. Olivia🔊

    That works. I am still not happy about the eight months, but I understand the four. Send it today and I will not ask again. And if we ever come back, I will come back as a monthly user.

    行。那八个月我还是不太服气，但那四个月我认。今天发过来，我就不再提了。以后要是我们还想用，我按月付。

12. You🔊

    One more thing, and then I will stop. The tool was not a good fit for you, and that is a real reason — you do not need to find a better one. The door is open. If you come back, write to me first and I will set you up myself.

    还有一句，说完我就停。这个工具跟你确实不合，这本身就是个成立的理——你不用再去找一个更好的理由。门一直开着。你要是回来，先给我写句话，我亲自给你开。